We care about your rights, including the right to lodge a complaint. Below you will find detailed information concerning our liability for defects of the product sold by us and your rights related to the complaint under the statutory warranty.
Important! Remember that if a given product has also been granted a warranty, you can also make a complaint on its basis - in this case, however, the addressee will be the guarantor indicated in the warranty. The warranty also defines the scope of your rights each time. Remember that the exercise of warranty rights does not affect our liability under the warranty and that the warranty does not exclude, limit or suspend your rights under the provisions of the warranty for defects of sold goods.
The basis and scope of our liability for product defects under warranty is determined by generally applicable laws, in particular the Civil Code, and for sales contracts concluded until 24 December 2014, the provisions of the Act of 27 July 2002 on Special Terms of Consumer Sales and Amendments to the Civil Code (Journal of Laws of 2002 No. 141, item 1176, as amended).
We are obliged to deliver the product without defects. We are liable under warranty if a physical defect of the product is found within two years from the date of its release to the buyer. Important! We are liable under warranty for physical defects which existed at the time of the transfer of danger to the buyer or which were caused by a cause inherent in the item sold at the same time.
You can lodge a complaint, for example:
- in writing to the address: Jeepmania Sp. z o. o., ul. Przedwiośnie 5a, 51-211 Wrocław
- in electronic form by e-mail to: firstname.lastname@example.org;
Specify in the description of the complaint: (1) information and circumstances concerning the subject matter of the complaint, in particular the type and date of the defect occurrence; (2) request for the manner of bringing the product to conformity with the sales contract or statement on price reduction or withdrawal from the sales contract; and (3) your contact details - this will facilitate and accelerate the consideration of your complaint. Remember that the requirements specified in the previous sentence are in the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
When submitting a complaint, you may use our sample complaint form, however, it is not obligatory.
Basic rights of the buyer in connection with a product complaint
As a general rule, the rights are equal in nature, which means that you can immediately exercise both the first and second group of rights:
1) Group: price reduction/reimbursement of money
If the product sold has a defect, you may submit a statement of reduction in price or withdrawal from the contract, unless we immediately and without undue inconvenience to you replace the defective Product with a defect-free one or remove the defect.
Important! This restriction shall not apply if the Product has already been replaced or repaired by us or if we have failed to fulfil our obligation to replace the Product with a defect-free one or to rectify the defect.
If the Customer is a consumer, he or she may, instead of the defect rectification offered by us in accordance with the provisions above, demand replacement of the product with a defect-free product or, instead of replacement of the product, demand rectification of the defect, unless bringing the product into conformity with the contract of sale in the manner of your choice is impossible or would involve excessive costs compared to the manner proposed by us.
Important! The customer may not withdraw from the contract if the defect is immaterial.
2) Group: repair/replacement
If the product sold has a defect, you may request that the product be replaced with a defect-free product or that the defect be remedied. However, we may refuse to satisfy your request if it is impossible to bring the defective product into conformity with the contract in the manner of your choice or would involve excessive costs compared to the other possible means of bringing the defective product into conformity.
Remember that a customer who exercises his warranty rights is obliged to deliver the defective product at our expense to the address: Jeepmania Sp. z o. o., ul. Przedwiośnie 5a, 51-211 Wrocław. If, however, due to the nature of the product or the manner in which it is installed, its delivery would be excessively difficult, the Customer is obliged to make the product available to us at the place where the product is located.
We will respond to your complaint immediately, no later than within 14 calendar days from the date of its submission. Important! Failure to respond within the above time limit means that we consider the complaint to be justified.
The online platform for dispute resolution between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and traders seeking out-of-court settlement of a dispute concerning contractual obligations arising under an online sales or service contract.
Additional restrictions related to product complaints concerning customers who are not consumers may be included in the terms and conditions of our shop.
In the same way as above, you can also make a complaint regarding the provision of electronic services via our online shop (e.g. account or order form) and other complaints regarding the operation of our online shop.
In the description of the complaint, provide (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the irregularity; (2) your request; and (3) contact details - this will facilitate and accelerate the investigation of the complaint. Remember that the requirements specified in the previous sentence are in the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.